Terms of Service

Last Updated: March 5, 2024

Welcome to Chengmai Yuanxixuan Technology Co., Ltd. These Terms of Service ("Terms") govern your access to and use of our website www.yuanxixuan.shop and our wholesale services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Eligibility

Our services are intended for business-to-business (B2B) transactions. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into binding contracts
• You are acting on behalf of a legitimate business entity
• All information you provide is accurate and complete

3. Account Registration

To access certain features of our services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are subject to change without notice. We reserve the right to modify prices at any time. Prices quoted are exclusive of applicable taxes, duties, and shipping charges unless otherwise stated.

4.3 Product Availability

Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

5. Orders and Payment

5.1 Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject any order for any reason. Order confirmation does not guarantee acceptance.

5.2 Payment Terms

• Payment must be made in accordance with the terms specified in your order confirmation
• We accept various payment methods as indicated on our website
• All payments must be made in the currency specified
• Late payments may incur additional charges

5.3 Minimum Order Requirements

Certain products may have minimum order quantities. These requirements will be clearly stated in product descriptions or communicated during the ordering process.

6. Shipping and Delivery

• Shipping costs and delivery times vary based on destination and shipping method
• Delivery dates are estimates and not guaranteed
• Risk of loss and title pass to you upon delivery to the carrier
• You are responsible for inspecting shipments upon receipt
• Claims for damaged or missing items must be reported within 7 days of delivery

7. Returns and Refunds

7.1 Return Policy

Returns are accepted under the following conditions:

• Products must be unused and in original packaging
• Return requests must be made within 14 days of delivery
• Prior authorization is required for all returns
• Custom or special-order items are non-returnable
• Return shipping costs are the responsibility of the buyer unless the return is due to our error

7.2 Refunds

Approved refunds will be processed within 14 business days of receiving the returned products. Refunds will be issued to the original payment method.

8. Quality and Warranties

We warrant that our products will conform to their specifications at the time of delivery. This warranty is limited to:

• Replacement of defective products
• Refund of the purchase price

EXCEPT AS EXPRESSLY PROVIDED, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Chengmai Yuanxixuan Technology Co., Ltd. or its licensors and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or logos without authorization
• Modify or create derivative works from our content
• Use automated systems to access our website

10. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Impersonate any person or entity
• Collect information about other users
• Engage in any activity that could harm our reputation

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS OR SERVICES IN QUESTION
• WE ARE NOT LIABLE FOR DELAYS OR FAILURES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

12. Indemnification

You agree to indemnify, defend, and hold harmless Chengmai Yuanxixuan Technology Co., Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your use of our products

13. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of business, including pricing, product specifications, and business strategies.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiations between the parties
2. If negotiations fail, arbitration in accordance with Chinese arbitration laws
3. The arbitration shall take place in Hainan Province

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

17. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

• Your right to use our services will immediately cease
• Outstanding payment obligations remain in effect
• Provisions that by their nature should survive termination shall survive

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Chengmai Yuanxixuan Technology Co., Ltd. regarding our services.

20. Contact Information

For questions about these Terms, please contact us:

Chengmai Yuanxixuan Technology Co., Ltd.
Room 421, Unit 2, Building 5, Wenbao Business Center
Gongyuan Road, Jinjiang Town, Chengmai County
Hainan Province, China
Email: support@yuanxixuan.shop
Phone: 18905223847

21. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.